SELLER DROP DAYS FOR F&E SPONSORED DELIVERY

Last updated, 3/19/21

 

DROP LOCATIONS, TIMES, DATES & ORDER CYCLES \ MEMBERSHIP IS NOW REQUIRED

DROP OFF | SOUTH MPLS | LINDEN HILLS | SPRING 2021

LOCATION: Heartfelt, 4306 Upton Ave S, Mpls, 55410, look for the red F&E signs upon arrival.

TIME: Seller Drop-Off, 10:00AM to 10:30AM. 

DATE: Every Sunday thru 2021

ORDER CYCLE: Customers Can Order Until Friday Midnight for Sunday Delivery.

PREPARING PRODUCT FOR DROP DAY

As of March 14, sellers subscribed to the "KNOWN" Enterprise tier must provide product ready for packing and delivery by a courier service (in this case, BrightSide Produce). Products will be jostled more than usual and will linger in an unheated, uncooled van for upwards of six hours. A product that doesn't travel well, shouldn't be sold. Product packaging and quality is the responsibility of the seller. F&E and BrightSide take no responsibility for product that is unacceptable or unsafe for customer consumption. 

  •  Please review your orders, by logging into your SELLER ACCOUNT, and viewing via the ORDERS LISTING. We know that some emails alerting sellers of orders received have been captured by junk/spam filters. Please do not rely on confirmation emails to account for all your orders. 

  • All products must be carefully packaged to withstand the elements, heat, cold and rain and remain at temperature for at least six hours. 

  • When products require temperature control, they must be provided with gel packs and sealed. These items will no longer be returned to the seller. 

  • All products must be clearly identified with the customer's full name (first and last name) and phone number on the packaging. Our preference is to have this information printed, and not handwritten. Note: the email you receive does NOT include the customer's name. Do not include the notification email you received at the point of purchase. Instead you must log in to your Seller Account. 

  • A customer invoice can be printed from your SELLER DASHBOARD > ORDERS > ORDERS LISTING, and then on the right hand side of the screen, see ADDITIONAL ORDER DETAILS, and pull down ACTIONS > GENERATE CUSTOMER INVOICE.

  • Sellers that do not provide product in the manner prescribed may be charged a penalty fee of $15 per day. 

  • Management or delivery service will not be responsible for any product that is misplaced, misdirected or isn't properly packaged for the environment or weather. 

  • Management is also not responsible for product that does not arrive on site or on time. Customer refunds may be the responsibility of the seller. Sellers may be charged a 3% of the cost of the product, in situations where orders do not arrive on site, and a refund occurs to the customer. 

  • Once product has been delivered to the drop site, under ORDER LISTINGS, seller will identify the order as "delivered," and then note with the date (dates cannot be in the past). Seller payment will then be triggered and occur via PayPal. Seller will receive email notification via PayPal immediately. If no notification occurs, contact libby@frankandernie.com to complete payment. F&E does not hold your money, or is ever responsible for payment. Customer payment remains separate from F&E accounts, and the sellers is responsible for triggering payment after delivery. 

 

LOGISTICS: SELLER DROP OFF

  • Sellers must wear masks when on site. 

  • During seller drop-off, please arrive to the drop site in an automobile at the time indicated for drop off (above).

  • We may limit the number of sellers dropping packages at any one time. 

  • Sellers will proceed as directed by staff, and will unload product direct on to a table - generally just outside the collation site. 

  • Sellers should not approach the table if another seller is unloading.

  • Sellers arriving after the cut-off time may not be allowed to drop off product, and may be penalized.