Commonly asked question. If I can't complete a sale - do I just reject it? No, please. Let's discuss in three.
1. Please don’t reject orders whenever humanely possible. F&E has to pay the credit card fee, and that adds up. Not to mention disappointing the customer.
2. Remember your customers are YOUR customers. Reach out to them. See if you can arrange an alternate day time for delivery. Should you need, you can leave product at my home in St Paul in advance of the Drop Day. Just give me a head’s up.
3. That being said, customers are ordering from F&E as they value placing a single order and receiving all their purchases in a single go. Receiving multiple orders over several days can prove to be frustrating. Whenever possible, please, please don’t expect them to field multiple calls over several days to organize delivery. Be efficient with your drops and recognize the importance of maintaining temperature and product quality during delivery.